Finally, Reset Your Own Password!

If you’re anything like me, you have more than 25 accounts, personal and business, with different passwords for most or all of them. You’ve probably even forgotten a password to some of them throughout the years. Would you believe that the average number of “password reset” emails per email account is around 37? Yes, 37! And what’s even worse than forgetting your password is having to contact someone to get your password changed. We were guilty of that—but not anymore!

Now at SoftLayer

We’ve implemented the Customer Password Reset Self-Service feature to the customer portal. This gives you even more control over your SoftLayer account.

Start using it today

If you need to reset your portal password, follow the secure, online self-service process. Additional authentication factors are required for portal login to apply the password reset functionality. These additional factors will be explained in instructions included in the password reset email you receive.

Please note: In order for master users to reset their passwords, they still need to contact the SoftLayer Revenue Services team for additional account verification. Safety first!

-Christopher